In this section you will find some of the most frequently asked questions about our products and heating systems in general. If you can’t find the answer you are looking for, then please call our technical helpline on 0113 252 7007.
If you are an installer or heating engineer, click here to read our technical FAQs.
If you are a landlord then an annual service is a legal requirement for you to be able to let out your property.
To arrange a service, please call us on 0113 252 7007, selecting option three on the menu. Alternatively you can email [email protected], including your full contact details and one of our team will call you.
Whenever possible, please make sure you have the boiler serial number to hand when you contact us.
We also offer a range of wireless programmable room thermostats which can be used for both time and temperature control, with a wireless transmitter unit that can be moved around (i.e. does not have to be in a fixed position).
We do not sell products direct to the public. Ravenheat boilers are available at a wide variety of plumbing and heating merchants around the country and you may be able to buy directly from them. We do however recommend that you ask your Gas Safe registered engineer to buy the product for you – or at least get their advice on which product is right for your home and the type of heating system you have.
Fill in the form below to find your nearest stockist.
Some boilers can be fitted in certain zones in bathrooms depending on their individual IPX rating. They must always comply with IEE regulations and your Gas Safe registered installer will be able to advise you further.
Ravenheat boilers have a built-in frost thermostat which allows them to be fitted in enclosed outside spaces such as garages, however, appliances should never be fitted outdoors.
If the flue needs to stay in the same position, then the boiler will need to be fitted 12cm lower and 6cm to the left. There will be some minimal pipe work alterations to consider as well as requiring an extra pipe for the condensate drain. Please ask your installer to call us if they need further advice.
Ravenheat OpenTherm boiler package provides more precise control directly from the room thermostat to the boiler’s software which operates the gas valve and modulating central heating pump. This allows the precise gas input requirement to match the varying demand signal i.e. if the house needs to be one degree warmer the control tells the boiler it can start at lower power. By reducing the flow temperature to a minimum of the heat required, the flow temperature is kept below the dew point (50°C), thus allowing the boiler to operate in condensing mode which is more efficient.
The SEDBUK rating uses efficiency ‘bands’ with an “A” (high efficiency) to “G” (low efficiency) scale. You might recognise this as being similar to the energy labelling on other products, such as washing machines or fridges.
Government regulations now require that all new boilers are high efficiency Band A appliances.
Government regulations now require that all new boilers are high efficiency Band A appliances.
If you think that it is smoke and not vapour coming out of the flue, then we recommend that you contact a Gas Safe registered engineer immediately.
ANYTHING ELSE WE CAN HELP YOU WITH?
Cannot find the answer to your question here? Then call Customer Services on 0113 252 7007
Alternatively, email us, or submit your question using the contact form below.