In this section you will find some of the most frequently asked questions about our products and heating systems in general. If you can’t find the answer you are looking for, then please call our technical helpline on 0113 252 7007.
I would prefer to see the homeowner FAQs.
We do not sell spare parts directly to engineers or homeowners. You will need to buy spares through a specialist merchant. Please email [email protected] or call us on 0113 252 7007 for details of your nearest stockist.
Alternatively, contact us using the form below and we will get back to you with your local stockist.
Spare parts are sold through specialist merchants – to find your nearest stockist please email or call us.
If you need a hard copy printed version of installation and service manuals we can send these to you by post, however there is a charge. Please send your name, address, the manuals that you require and a cheque for £4.70, payable to Ravenheat Manufacturing Limited, to Ravenheat Manufacturing Limited, Chartists way, Morley, Leeds. LS27 9ET.
The concentration level of the water inhibitor should be checked every 12 months or sooner if system content is lost or replaced.
The recommendations within BS7593 should be followed, whilst also paying attention to notes within Ravenheat installation and servicing instructions and any instructions from the flushing agent manufacturer.
Ravenheat boilers have a built-in frost thermostat which allows them to be fitted in enclosed outside spaces such as garages, however, appliances should never be fitted outdoors.
When you see a Ravenheat product listed, (T) in the product name denotes that the timer is built in.
We also offer a range of wireless programmable room thermostats which can be fitted in to the fascia or externally, with an RF receiver unit which can be used for both time and temperature control.
ANYTHING ELSE WE CAN HELP YOU WITH?
Cannot find the answer to your question here? Then call Customer Services on 0113 252 7007
Alternatively, email us, or submit your question using the contact form below.