Customer Service

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Customer Service 2017-01-13T08:17:20+00:00

CUSTOMER SERVICE

At Ravenheat we are committed to delivering outstanding customer service each and every time you deal with us. All technical queries are handled by a dedicated team of experienced heating engineers at our headquarters in Leeds. Whether you need advice about a complicated installation or diagnostic help, we provide accurate and timely assistance that makes your life easier.

We employ our own team of Gas Safe registered service engineers for on-site visits to boilers under warranty anywhere in the UK mainland and in 90% of cases we are able to offer same-day call-outs. So if there is a problem, we minimise any disruption and ensure that issues are dealt with promptly. Our engineers carry an extensive range of spare parts, so they are normally able to complete repairs on the first visit.

For homeowners we can answer basic enquiries about heating systems and help you choose the right product for your home – as well as recommending a suitably qualified local installer who will be able to carry out any work.